FaceTime and Why Apple’s Massive Integration Advantage is Just Beginning
This post originally appeared on TechCrunch.
The success of iPhone 4 has been astonishing to witness, despite the antenna issues, proving once again that Apple has an unparalleled ability to differentiate around design and integration, not simply “features”.
Perhaps the best example of this ever is FaceTime, Apple’s take on video-calling. FaceTime makes video-calling on the Android-based Sprint HTC EVO look silly, because the EVO awkwardly requires users to sign up and download a third-party app, then launch it every time they want to talk. Normal people simply won’t do this.
Apple eliminated this friction by innovating at the confluence of hardware and software – hit one button mid-call and the feature just works. It really is amazing (yes, I am channeling Steve Jobs).
But FaceTime is just a teaser of Apple’s deep integration capabilities. Below the surface of hardware / software, Apple is on the cusp of differentiating on a much deeper level, a result of its strategy to vertically integrate at the component level. The advantages of integrating so deeply are subtle but incredibly powerful.
‘Feature Bloat’ in Components Benefits Apple:
I recently discussed why innovation in mobile is happening at an unprecedented pace. One primary driver is incredible component innovation.
But this rapid innovation – which is good overall – causes a negative byproduct: ‘feature bloat’. The HTC EVO, which crams in 4G wireless, epitomizes this best (sorry, but mobile 4G is NOT ready for primetime, and I firmly believe Apple won’t even include it on next year’s iPhone 5).
The temptation for companies to differentiate via features is a virtuous cycle: component vendors (Broadcom, TI, Qualcomm) compete aggressively based on integration levels. Handset OEMs like HTC push vendors to release features prematurely, and they make component decisions based on availability of bleeding edge (but often buggy) technology.
This leads to a ‘kitchen sink’ mentality, which conflicts with customer development frameworks, ironically driving a maximum feature set. Pressure from handset OEMs is a driver, but component vendors also tend to use competitive analysis to shape their marketing requirements. Steve Blank made some excellent insight into why this leads to feature bloat. The poor reviews of the HTC EVO are proof that – though alluring – additional features don’t always speak to consumers. Especially when they kill your battery overnight.
Apple thinks much differently about adding features. While the HTC’s of the world “differentiate” blindly based on available technology, Apple innovates only when it can create a superior, well-integrated user experience.
Right now this virtuous cycle of feature bloat is accelerating in system-on-chip (SoC) development for the reasons I outlined above. And Apple is poised to sidestep it by vertically integrating and producing chips which mirror its minimalist product strategy.
Supply-Chain Transparency is an Enormous Unspoken Benefit for Apple:
Perhaps even more powerful is an unspoken advantage afforded to Apple’s SoC designers: vertical integration gives them explicit knowledge of what’s happening across the entire component ecosystem and value-chain.
How? Every component vendor in the world visits Cupertino to share its ‘secret’ roadmap – despite the fact that Apple now competes in SoC development. The dangling carrot of an Apple design win simply outweighs any aversion to sharing. This transparency from other chip makers is extremely powerful, since handset OEMs plan several generations out (e.g. Apple is undoubtedly in concept stages with ‘iPhone 6’ and the ‘A6’).
Apple can learn Broadcom’s chip plans and mull over whether to bring portions of the digital logic related to GPS and WiFi on to the A6. New technologies like NFC for payments – bring in-house or purchase discrete? There are dozens of permutations, each with design challenges, benefits, and risks.
By extracting data from suppliers, Apple’s chip team has a feedback loop into product planning. All of this collective wisdom adds up, helping Apple decide what to roll-up, buy, license, and outsource. Imagine seeing your competition’s entire feature roadmap, and then planning your own SoC strategy. It’s like seeing your neighbor’s wife naked, and deciding afterward whether you’re interested, even though you’re already married.
Cisco has used a similar vertical integration strategy to its benefit in the enterprise for many years (Broadcom and Marvell pitch Ethernet fabrics despite the fact that Cisco builds its own switch chips). But in mobile, Apple is the only company who owns all three elements of the value-chain – hardware, software and components (outside of Samsung). Nokia divested its component division to STMicro, and Ericsson and Motorola spun off theirs as well.
As multicore ARM-based chips accelerate, and as software / hardware integration becomes more of a differentiator, Apple engineering teams will out-innovate competitors at the intersection of these three levels (again, antenna issues aside). It’s much more difficult for Google, Motorola et.al to cross pollinate information from their own independent silos.
In tomorrow’s smartphone wars, this transparency into the entire mobile value-chain will give Apple an incredibly powerful advantage. This strategic implication wasn’t lost on Steve Jobs when he made the decision to vertically integrate and compete with the giants in the semiconductor world.
Fact is, Apple is a company run by brilliant strategists and user experience designers, not engineers. They know that deep component, hardware, and software integration gives Apple an enduring advantage as mobile platforms evolve. Which is why Apple will undoubtedly produce more products and features that become huge hits like iPhone 4 and FaceTime.